We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Red's Kitchen reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Red's Kitchen signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Red's Kitchen site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Red's Kitchen site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Red's Kitchen is not responsible for the actions of third parties.
You must contact Customer Support to arrange a return. When returning an item please provide us the original order information. All product MUST be returned in its original packaging. Products shipped direct from the factory are Non-Returnable. Return shipping will be the sole responsibility of the customer. A 25% restocking fee may be assessed at the discretion of Red's Kitchen.
We currently only ship to the continental United States. Alaska and Hawaii, please request a rate quote. We are also unable to deliver products to PO Boxes or APO/FPO addresses. Standard Ground Shipping will be delivered to the shipping address provided.
Large or heavy pieces are typically delivered on large trucks which are not equipped with a liftgate unless otherwise specified. If you do not have a loading dock or forklift, a $65.00 flat rate charge will be applied to your order. Please contact Customer Support should you need to use this service.
The shipping method will be chosen by Red's Kitchen. Orders will be provided with necessary tracking info after the order has been placed and as the order is shipped.
Overnight and Rush Delivery is available! Please contact Customer Support for assistance.
We will NOT be held responsible for damage to freight after it leaves our warehouse. Items should be inspected for damage at the time of delivery. If product is damaged, the customer and the driver should sign and note all damages on the Bill of Lading. A freight claim can then be made with the shipping company.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Red's Kitchen or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Red's Kitchen shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses where sales tax applies. Please contact Customer Support to if you have a Resale Certificate.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Red's Kitchen shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Red's Kitchen shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Red's Kitchen shall immediately issue a credit to your credit card account in the amount of the incorrect price
